Steve Ritchie, the new CEO of the leading pizza chain, Papa John’s, is demonstrating a commitment to the human, more personal side of the business. He has visited stores in Detroit, Chicago, Dallas, Los Angeles, and Atlanta. His purpose, to hear from the people who are on the front lines of their restaurants. He says, “Papa John’s doesn’t exist without them.”
A listening tour is a fantastic idea for CEOs to get to know firsthand what’s happening in their businesses. It starts with a smile and a handshake and moves on to meaningful stories. Some of those stories walk through challenges. Other accounts speak of great successes in their respective cities. It allows one to see firsthand the ambassadors and representatives of the brand. It brings alliance between the national chain and the local hard-working people that have invested their heart and soul into serving their community. CEO Steve Ritchie Papa Johns is finding this out firsthand.
What he found that many of the franchises were made up of people who considered their coworkers their own families. According to qsrmagazine.com, Steve Ritchie recognizes the trust has been lost and is coming alongside team members who had some strong interactions with customers as a result. However, with an emphasis on local schools and charities local Papa John’s franchises are making a difference in their communities because they are passionate members of those communities.
Papa John’s, with its emphasis on fresh ingredients, service and quality pizza at a great price, is taking this opportunity to embed themselves even deeper into the communities where they do business. According to Steve Ritchie, it’s about more than a business or franchise. It’s about being a vibrant and vital part of every community. It doesn’t matter if it’s a delivery driver, cashier, pizza chef, or franchise owner, it’s the people and relationships that will make the difference.